LENA Hub for Grow
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LENA Hub troubleshooting guide
- Troubleshooting: Can't log in on LENA Hub
- Warning: Could not connect to the LENA Device Service
- Hub cannot connect to the internet
- Unable to save settings in LENA Hub
- Device not recognized by LENA Hub
- "Communication driver" failure alert
- Windows prompt to format LENA device
- Hub recorder error: Recorder does not contain any audio
- Hub recorder error: The recorder is not assigned
- Hub recorder error: LENA Online authentication failed. Please check your credentials and try again
- Hub recorder error: The audio on the recorder starts before the child was born
- Device icon is stuck on "Confirming"
- Audio transfer failure (failed to transfer from device to Hub)
- Upload failure
- Local processing failure
- Files have been uploading / processing for days
- Send LENA Hub logs to LENA Support
- Show hidden files (C:\ProgramData)
- Hub installation error: Unsupported .NET Framework
- Hub installation error: Problem with Visual C++ Redistributable installation