If Hub is closed, that's likely the problem - the program was closed before it finished handling the files. This is any easy fix!

1. Log into Hub.
2. You should now see active uploads (or active processing).
3. Leave the program running until it shows 0 Uploading (or 0 Processing). You can minimize the program, but do not hit the "x" in the upper right, and do not sign out of Windows.

If you see a number of held files and a blue arrow, then your Hub is set for "deferred processing." The LENA Days you transferred are in a holding pattern until you manually kick off the next step. Click the blue and white arrow icon to start uploading or processing the held files.

As always, leave the program running until all uploads complete.

If you have transferred several files, and a problem is preventing uploads, Hub can get stuck in an endless cycle of upload attempts. This can give the impression that uploads are "taking forever" when in reality they are just failing repeatedly.

If you see an alert icon in Uploads area, follow instructions for dealing with failed uploads.

If the Hub is configured for local processing and a file fails, Hub does not retry.

Double-check your sleep settings. We've seen them spontaneously change...maybe. We've also seen people skip that step in installation.

Most laptops are set up so that closing the lid puts the hard drive in sleep mode. Remember...nothing happens when the computer is sleeping.

If you routinely close the lid during processing then there are a few options:

1. Stop closing the lid during uploading or processing.
   • Downside: Maybe you've been closing it for a good reason! If you just need to make the screen inaccessible, try using Windows key + L to lock the computer. You'll unlock it using your regular Windows login. If you're closing the lid because need to transport the computer, see option 3.
2. Change your laptop's settings so that closing the lid does not put it in sleep mode.
   • Downside: You'll have to remember to manually sleep the computer on all the other occasions when you would normally sleep it by closing the lid.
3. Turn on deferred processing if you routinely need to transport the computer from one location to another while it is uploading/processing.
   • Downside: None, really. Moving the computer around during processing isn't a good idea because the interruptions to the internet connection will cause failures. Just remember to click the blue arrow when you have time to leave the computer sitting in one place for long enough to complete processing.