Audio transfer failure (failed to transfer from device to Hub)

Audio transfer is the step where the recorder contents are transferred to the LENA Hub, in preparation for upload or processing.

If audio transfer begins but fails to complete, an on screen message appears. 

LENA Hub

The recording is safe on the device.

Close the error message and try the following:

1. Do you have enough disk space?

Typically Hub notifies you that the hard drive is too full via an alert on the Disk Usage icon on the main screen; however, the alert can be missed if the user is queueing up multiple devices and the limit is hit midway through the session.

If your drive is full, you'll need to delete or move files to make space.

2. Check the device.

If the problem is limited to a single recorder and others transfer normally using the same equipment and port, the micro-USB port or other recorder component may be the culprit.

  1. Disconnect the recorder and power it off.
  2. Power it on again after a few seconds, and verify that the screen message is as expected (Memory Full or Paused with an elapsed time counter). If there is an error instead, address that first.
  3. Reconnect the Memory Full or Paused-with-data device and attempt the transfer again.

If transfer still fails, please contact LENA Support and provide the serial number of the recorder to determine next steps.   

3. Check the other equipment that is part of the transfer.

If audio transfer fails for multiple recorders, the problem is likely with the USB cord, part of the Multi Dock, or the USB port on the computer.

  1. Try a different USB cord.
  2. If using a LENA Multi Dock:
    • Check all connections.
    • Try a different Multi Dock, or remove the Multi Dock and try connecting the device directly to the PC using one of the USB cables.
  3. Try a different USB port on the computer if possible.
  4. Try restarting the computer.

You can also send your LENA Hub logs (desktop-main.log and lenaService.log) to LENA Support, with a description of the problem you are having, so that we can review for clues.  Contact LENA Support if you need help sending the logs.