Certification troubleshooting

This article covers the most common issues around the certification process. Click any issue to see what to do.

Expand or collapse content Coach can't see "My Certification" tab
LENA Online™ - Google Chrome

If you are the coach, and the My Certification tab is missing, ask your team's account administrator to link you to the classrooms you are coaching.

Expand or collapse content Coach can't add teachers to Room Profile - icon is grayed out
Room Profile gray

Ask your team's account administrator to link you to the classroom you are coaching.

Expand or collapse content Coach can't access Session Preparation screen
Room Profile gray

Ask your team's account administrator to link you to the classroom you are coaching.

Expand or collapse content Certification screen doesn't open - "LENA GROW Organization context required."
IMG Org context required

Certifications are managed at the center level (or at a higher organization level, such as a region, agency, or partner). Be sure to select an organization in the drop-down context selector.

If you are a coach and your context selector contains only classrooms, ask your team's LENA Online administrator to grant you access to organization data for the centers you serve.

Expand or collapse content Coach or teacher completed a step, but LENA Online shows it has not been completed

It can take up to an hour for quiz and survey results to be filed in LENA Online.