Room dashboard notifications: What they mean and what to do

Warnings and alerts are displayed on the room dashboard to help you keep your data collection on track.

Hover over any warning on the dashboard for more detail.

The sections below offer more details on what to do and how to avoid the same problem in the future.

Animated gray icon*

*Affectionately known as the LENA caterpillar or woolly worm (or woolly bear, depending on your regional dialect), this elusive critter is considered by some to be LENA's unofficial mascot. If you see it, you are on your LENA game! It's not technically in the Notifications column - you'll see it under LENA Days.

What it means
 What to do
 How to avoid
A LENA Day is being processed for the child

Wait for this icon and any other processing related notifications to disappear before using the reports for coaching. 

No need to avoid! This is a normal step in the process.
Processing Stalled
What it means
 What to do
 How to avoid
More than 24 hours have passed since the recorder was transferred, and no processing results have been filed.

Open the Hub program where the recorder was transferred to allow the file to complete uploading/processing.

If you're using deferred file handling, click on the blue arrow to allow uploading/processing to begin.

Always leave the Hub running until everything that you transferred to the computer finishes uploading to the cloud.

Be sure the Hub computer is set to never sleep.

Remember to manually begin processing if deferral is enabled.
Processing Error
What it means
 What to do
 How to avoid
Something has gone wrong in the processing sequence. Usually the error occurs in the step where the file is being uploaded to the cloud.

Check the internet connection on the LENA Hub computer where the recorder was transferred.

Open the LENA Hub program where the recorder was transferred to let the file finish uploading/processing. 

If it continues to fail, contact [email protected].

If the file is no longer on the Hub, then the failure is occurring on our end. We have been alerted and are working to resolve the issue within the next US business day.

Always leave the Hub running until everything that you transferred to the computer finishes uploading to the cloud or processing.

Be sure the Hub computer is set to never sleep.
Last recording had an error.
What it means
 What to do
 How to avoid
The most recent recording did not pass one or more LENA quality checks.

You can view the error code for the child on the Recordings screen. Hover over the code for a description.

If you would like additional details to help guide your next steps, click on the child's name.

  • Use the column selector to display useful information, such as Length, Error Code, Begin Hour, and End Hour. 
  • Use this information to see if the recording was stopped early, lacked human voice content, and/or was made overnight instead of during the child's waking hours. 

If appropriate based on the situation and the details of the error, review proper recording procedures.
First recording was an error.
What it means
 What to do
 How to avoid

The child has contributed one LENA Day, and it did not pass a quality check.

You can view the error code for the child on the Recordings screen. Hover over the code for a description.

If you would like additional details to help guide your next steps, click on the child's name.

  • Use the column selector to display useful information, such as Length, Error Code, Begin Hour, and End Hour. 
  • Use this information to see if the recording was stopped early, lacked human voice content, and/or was made overnight instead of during the child's waking hours. 

If appropriate based on the situation and the details of the error, review proper recording procedures.
All recordings have been errors.
What it means
 What to do
 How to avoid

No LENA Days submitted for this child have passed quality checks. 

This is very rare! 

If the notification applies to only one child and that child has used the same device for every LENA Day, the device may be malfunctioning. Assign a different device to the child, and contact LENA Support for next steps.

Take the device out of rotation for now.
Caregiver opted out of texting.

This notification applies only to programs who put caregivers in the system in order to send Snapshot link texts.

What it means
 What to do
 How to avoid
A caregiver associated with this child has opted out of LENA texting by replying STOP to a text from LENA.

Find out why the caregiver opted out.

If appropriate, help the caregiver opt back in.

Before adding caregivers to the system, tell them that they will be receiving texts as part of your program, and explain why. This helps avoid caregivers opting out due to not understanding the purpose of the welcome text.