Warranty device replacement
See device warranty details.
1. Contact LENA Support by email or phone.
Email: [email protected]
Technical Support Line: +1 303.441.9072
Please provide the following information:
- Your name.
- Your organization.
- The recorder serial number (from the silver sticker on the back, with a bar code).
- A description of what is happening, including any error code shown.
- Confirmation that you have attempted the recommended course of action, if any.
- Your email address (if you are leaving a voicemail message).
- Physical mailing address where we would ship the replacement - no PO Boxes.
- Phone number assocaated with the shipping address.
2. If your device is eligible for replacement, we will email you a Warranty Replacement Form and instructions.
Follow the instructions to pack and send the device to LENA for replacement. LENA Support will keep you posted on the status of your replacement.